Terms & Condition

Thank you for choosing our services. By booking a tour or trip through our website, you´re deemed to have agreed to its terms of use. Please read the following terms and procedures in order to make sure that you´ve clearly understood the conditions of your preferred trip. All of the below mentioned terms and conditions are applicable for bookings made through our websites such as:

1. Pricing

Our policy assures you of an economic pricing, along with the convenience of making reservation online. Unless otherwise mentioned, prices quoted on our website are charged on per person basis, and do not include tips given to tour guides or drivers, passport / visa fee, travel insurance, drinks or food, accommodation, room services, and laundry. The published rates may change without prior notice, particularly in case of any unforeseen circumstance, such as increase in airline tickets, hotel rates, or transport expenses.

2. Methods of Payment

We accept almost all major credit cards, such as Visa, MasterCard and American Express. Full payment must be done by credit card, and guests are entailed to provide their credit card number to complete the transaction. This, in turn, will be showed as a charge on your statement.

3. Confirmation of Payment

Once the payment is done, our tour & travel consultants will send you a confirmation slip by e-mail or there will be auto generated confirmation upon booking. Its print can be produced as an evidence of payment to the service provider to redeem your tour package. But make sure that you´ve provided correct information pertaining to your tour & travel requirements at the time of booking.

4. Cancellation & No-Show Policy

4.1 Cancellation

4.2 No Show

5. Cancellation Procedures

Prior to making cancellation, we recommend you to carefully read the cancellation rules that apply to your tour package. For cancellation of all or any part of your reservation, make sure that you make notification of cancellation to Big Dunes Tours in writing. Upon receiving your cancellation request, we´ll let you know through e-mail, or telephone regarding the confirmation of booking cancellation as well as the fee that should be paid. Big Dunes Tours cannot be held responsible for any cancellation that has not been received from you or not confirmed by us.

6. Itinerary Amendments

Routings and services covered in your package are subject to change based on local / weather conditions, airway schedules and such other several aspects. Should this transpire, we can provide suitable options of similar value, however depending on its availability. At most, we announce changes in itinerary, if any, before departure. Please note that Big Dunes Tours reserves complete right to implement minor amendments in itinerary at any time without reimbursement. Further, no reimbursement can be done in the event of vis major, such as flood and earthquake.

7. Hotel Accommodation & Check-in – Check-out Policy

If we are not able to trace for you an accommodation in your preferred hotel, all efforts will be undertaken to provide you with a suitable alternative of similar budget and standard. Speaking of check-in / check-out policy, it largely depends on the hotel that you´ve chosen. Big Dunes Tours cannot be held responsible for any early or late check-in and check-out requests which are not adhered by the hotel due to their busy schedule.

8. Travel Insurance

Big Dunes Tours shall not be responsible for any kind of damages as an outcome of accident, illness, injury, or loss of personal baggage or even the cancellation of trip. It is advisable that the traveler should avail of a travel insurance policy to tackle unforeseen events.

9. Travel Documents

It is the responsibility of every guest to ensure that he or she carries documents relevant for a particular tour, including passport or a valid ID card. This is especially important for guests coming from a different country. No refund can be done in the event of loss or lack of these relevant documents. Similarly, passengers – irrespective of their nationality – are advised to check with their respective country´s consulate here to gain information on entry requisites, before they plan to visit here. Equally vital is to inquire with your consulate regarding the current visa and health requirements, as they are subject to change without prior notice.

10. Website Usage Restrictions

All content in this website, including logo, images, information on tour package, pricing details, and other relevant details, are proprietary to Big Dunes Tours. Accordingly, as a condition of this website´s usage, you agree not to exploit this website or its content for any non-personal, commercial, or illegitimate purposes.

Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.

All the Users are responsible for maintaining the confidentiality of their account registered on this website.

The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.

11. Delivery & Shipping Policy

Big Dunes Tours Website will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE”.

All the tour and travel packages are operated as per the timings and duration mentioned within itinerary of every package.

Once the payment is done, our tour & travel consultants will send you a confirmation slip by e-mail or there will be auto generated confirmation upon booking. Its print can be produced as an evidence of payment to the service provider to redeem your tour package. But make sure that you´ve provided correct information pertaining to your tour & travel requirements at the time of booking.

12. Governing Law and Jurisdiction

Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.